At The THCAShop, your satisfaction is our priority. While all sales are considered final due to the nature of our products, we understand that issues can occur. This Refund Policy outlines the conditions under which refunds may be issued and how to request one.

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1. Eligibility for Refunds

We only offer refunds under the following circumstances:

• Incorrect Item Received: If you received the wrong product compared to what was ordered.

• Damaged or Defective Product: If your item arrives damaged, expired, leaking, or otherwise defective.

• Non-Delivery: If your order was not delivered within 14 business days of the shipment date and tracking information does not confirm delivery.

Due to the nature of our products and regulatory restrictions, we do not accept returns or offer refunds for items that have been opened, used, or tampered with.

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2. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been opened or used.

• Sale, promotional, or discounted items.

• Items returned without prior approval.

• Orders with incorrect shipping addresses submitted by the customer.

• Items marked “final sale” or “non-refundable” at checkout.

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3. Requesting a Refund

To request a refund, please contact our support team at info@thethcashop.com within 7 days of receiving your order. Include the following details:

• Full name and order number

• Reason for refund request

• Clear photos of the product (in case of damage or incorrect item)

Once we receive your request, our team will review it and respond within 2–4 business days.

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4. Refund Approval Process

If your refund is approved:

• Refunds are issued to your original method of payment.

• It may take 5–10 business days for the refund to reflect on your bank or credit card statement.

• You will receive a confirmation email once the refund has been processed.

If the issue involved a missing or damaged product, we may offer a replacement item or store credit as an alternative to a refund, depending on availability and customer preference.

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5. Shipping Fees

• Shipping fees are non-refundable, except where the refund is due to our error (e.g., incorrect or damaged item).

• If a product is returned to us due to an incorrect address or failure to claim the package, the customer is responsible for reshipping fees.

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6. Cancellations

Orders cannot be canceled once they have been processed and shipped. If you need to request a cancellation shortly after placing your order, please email us immediately at info@thethcashop.com. We will do our best to accommodate, but we cannot guarantee cancellations for orders that have already entered fulfillment.

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7. Contact Us

If you have any questions or concerns about your order or this refund policy, please contact us at:

📞 +1 405-594-7026
📧 info@thethcashop.com